BorrowPortal
Help centre

Trust and damage

Something came back damaged

  1. 1Photograph the damage before anything else.
  2. 2Raise it in the request thread within 48 hours of the return.
  3. 3Agree a repair or replacement directly if you can.
  4. 4If you cannot, report it to help@borrowportal.net and we will mediate.

Wear from normal use is not damage. A blunted blade on a saw you lent for a deck build is the cost of lending a saw.

Still stuck? Write to help@borrowportal.net or call (929)-460-7318.